Question 1

**International/Customs**

Accepted Answer

Please be aware that your country may have additional VAT, Import, and Custom’s fees. We have no control over these fees and don’t have information on what the customs department in your country may charge you.    International shipping usually take 7-21 days to arrive. Please be aware that Covid-19 can impact ship times

Question 2

What payment options do you accept?

Accepted Answer

I currently accept Visa, Mastercard, American Express, Discover, and PayPal.

Question 3

How much is shipping cost?

Accepted Answer

Shipping is a flat fee of $5 for orders under $35 and $8 for orders over $35 in the US.  For orders outside the US, shipping starts at $9. Look out for discount codes for free shipping!

Question 4

Can I adjust my order if I already placed it?

Accepted Answer

If you would like to make changes, add items, or noticed an error in the shipping information, reach out to me at valexandraart@gmail.com as soon as you can, so we can get it sorted out! If however your package has already been labelled and shipped out, we can no longer do adjustments.

Question 5

Can I do a price adjustment if I made a purchase before a sale?

Accepted Answer

Sorry, no price adjustments after ordering is placed. So make sure you add any discounts or promo codes before checkout!

FAQ

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Feel free to reach out to me at info@studionez.com and I'll get back to you as soon as I can!

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